Privacy policy

Eluna Beauty – Privacy Policy

Last Updated: September 16, 2026

Eluna Beauty respects customer privacy and takes reasonable measures to protect personal information collected through the website.

Information We May Collect

Depending on how you interact with our store, we may collect:

Name;
Billing and shipping address;
Email address;
Telephone number;
Order and transaction information;
Customer-service communications;
Device and browser information;
IP address;
Website usage information; and
Other information necessary to process an order or provide services.
How We Use Information

We may use personal information to:

Process and fulfill orders;
Process payments;
Provide shipping and delivery services;
Send order confirmations;
Provide customer support;
Process returns and refunds;
Prevent fraud and unauthorized transactions;
Maintain and improve our website;
Communicate about products, services, or orders where permitted; and
Comply with legal and regulatory obligations.
Payment Information

Payment information may be processed by third-party payment processors.

We do not intentionally retain complete payment-card information when it is handled directly by a payment provider.

Service Providers

We may share necessary information with trusted service providers that help operate the store, including:

Shopify;
Payment processors;
Shipping and fulfillment providers;
Website and technology providers;
Analytics providers;
Customer-service providers; and
Fraud-prevention providers.

These parties receive information only as reasonably necessary for the relevant business function or as otherwise permitted by law.

Cookies and Similar Technologies

The website may use cookies and similar technologies to:

Keep the website functioning;
Remember preferences;
Understand website usage;
Improve customer experience; and
Support advertising or analytics where applicable.
Marketing Communications

Where permitted by applicable law, customers may receive marketing communications.

Customers may unsubscribe from marketing emails using the unsubscribe mechanism included in those communications.

Transactional messages, such as order confirmations and important account or shipping communications, may still be sent when necessary to complete or manage an order.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary for business, transaction, accounting, legal, fraud-prevention, dispute-resolution, and regulatory purposes.

Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases independently.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Privacy Questions

For questions regarding privacy or personal information, contact:

Eluna Beauty
Email: supapornnoon816@gmail.com
Phone: (808) 305-2700